The Transparency Company Terms of Service
Effective Date: January 1, 2025
Last Updated: November 13, 2025
These Terms of Service govern your access to and use of the software and services provided by The Transparency Company, a subsidiary of Insight Integrity, Inc. (“Provider,” “we,” “our,” or “us”). These Terms apply to all users who access the SaaS platform, including during subscription checkout, upgrades, add-on purchases, renewals, and invoice payments.
Your executed Software as a Service Agreement (“SaaS Agreement”) defines your commercial relationship with the Provider, including pricing, subscription commitments, contract terms, and payment obligations. In the event of any inconsistency, the SaaS Agreement controls.
By using the Services, you agree to be bound by these Terms.
1. Access to Services
During your Subscription Term, as outlined in your SaaS Agreement, you are granted a limited, non-exclusive, non-transferable right to access and use the Provider’s SaaS platform solely for your internal business purposes. All usage must comply with these Terms, the SaaS Agreement, and any documentation or guidelines provided by the Provider.
2. Account Security
Accounts may be accessed only by authorized Customer personnel. You are responsible for maintaining the confidentiality of login credentials and for all activity conducted through your account. Unauthorized access, credential sharing, or misuse may result in suspension or termination.
3. Payments, Billing, and Subscription Commitments
All subscription fees, billing schedules, renewal terms, upgrade charges, and special subscription arrangements are governed by your SaaS Agreement. By completing any payment flow, including upgrades or renewals, you authorize the Provider to charge the payment method you supply.
All fees associated with the full Subscription Term remain due and payable, regardless of usage levels, early cancellation, account inactivity, or internal business changes, as defined in your SaaS Agreement.
4. Usage Restrictions
You agree not to engage in any of the following:
Attempting to reverse-engineer, extract, or replicate proprietary scoring systems, detection logic, internal methodologies, or platform technology.
Sharing or distributing platform access, dashboards, data insights, audit results, or reporting outside your organization without permission.
Using the Services for competitive or derivative work, including benchmarking or competitive intelligence gathering.
Interfering with or attempting to interfere with platform functionality or data flows.
Engaging in any activity that attempts to bypass, undermine, or otherwise subvert the Provider’s review detection or dispute processes.
Violation of these restrictions may result in immediate suspension, legal action, and termination of access without refund.
5. Service Availability
The Provider makes commercially reasonable efforts to maintain high availability and performance of the platform. Scheduled maintenance, updates, or upgrades may limit availability at times. Temporary downtime does not alter your payment obligations or subscription commitments.
6. Data Handling and Privacy
The Provider collects and processes limited business and review-related data to perform contracted services. Data handling practices are governed by the Privacy Policy and the confidentiality obligations set forth in your SaaS Agreement.
7. Confidentiality
Both parties must protect non-public, confidential, or proprietary information disclosed under the SaaS Agreement or through use of the Services. These obligations apply for the duration specified in the SaaS Agreement.
8. Limitation of Liability
To the maximum extent permitted by law, the Provider is not liable for indirect, incidental, special, or consequential damages arising from use of the Services. Total liability is limited to the subscription fees paid during the applicable Subscription Term, unless otherwise stated in the SaaS Agreement.
9. Cancellation Policy (Non-Renewal)
Customers may cancel their subscription at any time during the Subscription Term. Cancellation means the subscription will not renew at the end of the current Subscription Term.
Cancellation does not end or shorten the Subscription Term itself, and does not relieve the Customer of payment obligations for the remainder of that Subscription Term. For customers billed monthly for an annual Subscription Term, all remaining monthly installments remain due and payable, even if the Customer cancels mid-term.
Upon cancellation, Services will remain active until the end of the existing Subscription Term. After that date, access will expire and the subscription will not renew.
To cancel, the Customer must submit a written request from an authorized representative to [email protected]. Cancellation becomes effective upon confirmation by the Provider.
10. Refund Policy
Subscription fees are non-refundable. Because Customers commit to a defined Subscription Term under the SaaS Agreement, all corresponding fees remain due for the duration of that term, regardless of cancellation, reduced usage, or internal operational changes.
Refunds are issued only in the following situations:
1. Billing Error
If the Provider confirms an unintentional billing error, such as duplicate billing or incorrect invoicing, a corrective refund will be issued promptly.
2. Valid Termination for Cause
If the Customer terminates the SaaS Agreement under the conditions specified in the Termination for Cause section of that Agreement, and the Provider confirms that such termination is valid, any prepaid but unused fees associated with the remaining Subscription Term will be refunded.
Refunds are not issued for voluntary cancellation, non-use, dissatisfaction unrelated to platform performance, or changes in business needs.
All refund requests must be submitted in writing to [email protected] and may require documentation.
11. Termination and Suspension
Termination for Cause, cure periods, suspension rights, and post-termination obligations are governed exclusively by the SaaS Agreement. The Provider may suspend access to the Services immediately if misuse, breach, unauthorized access, or prohibited activities are detected.
12. Changes to These Terms
The Provider may update these Terms periodically. Continued use of the Services after updates are posted constitutes acceptance of the revised Terms. Updates do not modify the pricing or subscription obligations in your SaaS Agreement unless mutually agreed in writing.
13. Governing Law
These Terms are governed by the laws of the State of California. Any disputes shall be resolved in accordance with the dispute resolution procedures outlined in your SaaS Agreement.
14. Contact Information
For questions related to these Terms contact:
The Transparency Company
1444 N Main St
Suite 100
Walnut Creek, CA 94596
Email: [email protected]
Phone: (888) 830-3842